Our Hassle-Free Unconditional Guarantee

If for any reason a product does not meet your needs or expectations, we will be most happy to assist you with a quick, hassle-free exchange, credit, or refund. Simply contact our Customer Care Product Specialists at 800.688.3224 for instructions and a return authorization number. All returns must be in resalable condition and returned within 30 days of receipt.

Shipping/handling/insurance charges cannot be refunded.

When you receive your order, please check it carefully to be sure it meets your satisfaction before applying school stamps, bar code labels, etc. Stamped or processed books cannot be returned.

If materials are sent back by UPS/FedEx, please use our street address:
ECS Learning Systems/Novel Units
2709 Bulverde Road
Bulverde, TX 78163

If your materials are returned by U.S. Postal Service, please use:
ECS Learning Systems/Novel Units
P.O. Box 440
Bulverde, TX 78163-0440

Damaged Merchandise
Please do not accept packages damaged in transit (i.e., open carton, crushed boxes, holes in box, excessive dust or scuffs) until the delivery carrier has so noted on the bill of lading/delivery receipt. Report concealed damage at once to the carrier. Keep the shipping carton, packing material, and merchandise for an inspection by the carrier. Do not return defective merchandise without calling Customer Care at 800.688.3224. Normal wear and tear of items after use cannot be considered as defective or damaged.

Videos, Audios, Software
No return on videos, audios, and software once product package has been opened.